What are the delivery and installation charges?

Free delivery & assembly available for order purchased over HK$5,000(Installation service available for desk and chair products only); a basic Fee of delivery & assembly HK$200 required for order purchase amount under HK$5,000. 

Do large furniture products have a delivery fee?

For some large furniture products such as wall beds, sofas, dining tables, storage cabinets, etc., orders over $5,000 are eligible for free delivery and installation services. If the order amount does not reach the specified threshold, a delivery and installation fee of HKD $200 will be charged.

When will the delivery be made after placing an order?

"In stock" products delivery is usually scheduled within 14 working days after the order placed. Products ordering generally take 3-6 weeks. Delivery service available from Monday to Saturday between 11:00 AM and 7:00 PM, and no delivery service on Sundays and public holidays.

Expedited Delivery Service

If you require expedited delivery, we can assist in arranging same day van delivery service. Please note that the car delivery service does not include on-site installation. Customers will need to receive and install the items themselves. Additional charges is needed for the car delivery service, and for more details, please contact our customer service.

How long does it take to order a product?

Generally take 3-6 weeks. These include products that are out of stock, customized colors or sizes, and bulk purchases. Feel free to contact our customer service for estimated delivery times.

What is the delivery service coverage?

Free delivery and installation services cover Kowloon, New Territories, Hong Kong Island, Tung Chung, and Ma Wan. However, Discovery Bay and outlying islands are not included. An additional fee of HK$250 is required for deliveries to Discovery Bay.

Can I specify the delivery date and time?

Customers can specify the delivery date by filling in the "Remarks" section during the online checkout process or by contacting our customer service. We will do our best to accommodate your request.

Can I change the delivery time or address of my order?

Please contact customer service at least two working days before the delivery date. Once an order has been shipped out, no further changes can be made. In such cases, additional administrative fees may apply for re-arranging the delivery. If the customer is not present during the agreed delivery time, a re-delivery will incur an additional fee of HK$200.

Any additional charges for carrying items up stairs?

If the building does not have an elevator or the purchased goods cannot fit into the elevator and need to be transported upstairs via stairs, the customer must pay a stair fee. A six-step staircase or more is counted as one floor.

Table/Chair: $120 per floor
Sofa/Sofa Bed: $200 per floor

From the fourth floor onwards, the fee is doubled for each floor. For the eighth floor and above, please contact customer service for further discussion.

Any additional charges if parking fee is needed?

If parking fees are required at the delivery location, the customer is responsible for paying the fees.

Under what circumstances will the delivery service be interrupted?

Delayed delivery may occur if the address or phone number provided is incorrect. Delivery services may also be delayed, suspended, or canceled due to a typhoon signal of eight or above, a black rainstorm warning, or other force majeure clauses. In such cases, re-delivery arrangements will be made.

How can I contact IFCO for delivery and after-sales support?

Feel free to call 2331 3720 / 2331 3996 or email cs@ifco.com.hk during our customer service hours: Monday to Friday, 9:00 AM to 6:00 PM.

If you have any inquiries, please call 2626 1666, WhatsApp 5408 7007, or email info@ifco.com.hk

IFCO Deco Shatin Shop
Unit 808, 8/F, Tower 2 Grand Central Plaza, 138 Shatin Rural Committee Road, Shatin
Hotline: 2626 9081
Opening Hours: Monday to Sunday: 11:00am - 8:00pm
View on Google Maps

IFCO Deco Kwun Tong Shop
Shop D1, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Hotline: 2626 1666
Opening Hours: Monday to Sunday: 11:00am - 8:00pm
View on Google Maps

IFCO maintains close partnerships with SME and institutions in various industries in Hong Kong, providing office furniture and home furniture products and quotations, including custom-made furniture, interior design, renovation services and product consultation services. Special discounted prices can be offered based on the circumstances.

Need a quotation?
Do the product colors or sizes not meet your requirements?
Do you need to purchase in bulk and want a discount?

Contact our customer service for product consultation, advice, and quotations.

General inquiries: 2626 1666
Quotation hotline: 3563 7503
WhatsApp: 5408 7007
Fax: 2331 3020
Email: info@ifco.com.hk
Customer service operating hours: 9:00 AM to 6:00 PM (Monday to Friday, excluding public holidays)