Delivery Terms and Conditions

• Products in stock are generally delivered within 14 working days after order placement. Products requiring ordering typically take 3–6 weeks, depending on supply and transportation factors. (Note: Adjustable beds are excluded from this estimate.)
• Delivery hours are Monday to Saturday, 11:00am–7:00pm. No delivery on Sundays or public holidays.
• The recipient must be 18 years or older. Signing upon receipt confirms acceptance and that the product is in satisfactory condition. After signing, the company is not responsible for issues such as incorrect model, color, style, or cosmetic defects (e.g. scratches, stains, uneven patterns).
• Delivery areas include Hong Kong Island, Kowloon, New Territories, Tung Chung, and Ma Wan. Discovery Bay and Outlying Islands are excluded (Discovery Bay incurs an extra $250 charge). For outlying islands, delivery is only available to Central Outlying Ferry Pier. Please contact customer service for inquiries.
• For purchases over $5,000, free delivery and installation are provided. For orders below $5,000, a $300 delivery and installation fee applies.
• If the building has no elevator or the product cannot fit in the elevator, a staircase fee applies: $120 per floor (6 steps = 1 floor). From the 4th floor onward, the fee is doubled. For 8 floors or above, please contact customer service.
• If delivery requires hoisting through a balcony or the environment does not permit delivery, service will not be provided.
• Customers must protect their furniture, flooring, walls, and decorations during delivery and installation. The company is not liable for any damage.
• If a 5.5-ton or larger truck cannot reach the building entrance and must be pushed over 50 meters, an administrative fee applies. Please inquire with the company.
• If parking fees are required at the delivery location, they must be paid by the customer. Refusal to pay will result in cancellation of delivery.
• Products must be received within 90 days of purchase. Otherwise, the company reserves the right to forfeit payment and dispose of the goods.
• Incorrect or incomplete delivery information may cause delays. Please ensure accuracy when placing your order.
• If the customer misses the scheduled delivery, a rescheduling fee and transportation fee will apply.
• If the customer reschedules without notice, and delivery is attempted as scheduled, an additional $200 per trip will be charged.
• To change delivery time or address, notify customer service at least 2 working days in advance (Tel: 2331 3720 / 2331 3996). Otherwise, a $300 administrative fee applies. No returns or exchanges will be accepted due to this.
• Scheduled delivery dates and times are estimates only. The company is not liable for delays.
• The company is not responsible for delays or failure to deliver due to uncontrollable events, including war, riots, natural disasters, fire, government trade restrictions, explosions, or other emergencies.
• For undelivered goods, the company’s liability is limited to refund of the invoice amount, excluding promotional vouchers.
• If Typhoon Signal No. 8 or above or Black Rainstorm Warning is in effect, delivery services will be suspended and rescheduled. No compensation will be provided.