Delivery & Installation
Enjoy free delivery and installation on a single order of HK$5,000 or more at IFCO retail stores or our online shop. For furniture products, free delivery and installation are also provided for orders over HK$5,000.
Delivery & Installation
Frequently Asked Questions (FAQ)
When will my order be delivered?
"In-stock" products are typically delivered within 14 working days after the order is placed. Pre-order items generally take 3–6 weeks. Delivery hours are Monday to Saturday, 11:00 am – 7:00 pm (No delivery services on Sundays and Public Holidays).
How long does the ordering process take?
In-stock items are delivered within 3–14 days. Pre-order items (including out-of-stock items, custom colors, custom sizes, or bulk orders) usually take 3–6 weeks. Please feel free to contact our customer service for an estimated delivery schedule.
What areas are covered by your delivery service?
Standard delivery areas include Hong Kong Island, Kowloon, and the New Territories, excluding Tung Chung, Ma Wan, Discovery Bay, and Outlying Islands. Tung Chung & Ma Wan: An additional surcharge of HK$80 applies. Discovery Bay: An additional surcharge of HK$250 applies. Outlying Islands: Delivery can only be arranged to the Central Outlying Island Ferry Piers. For further inquiries, please contact our customer service team.
Can I specify a delivery date and time?
Customers may request a specific delivery date. Simply enter your preferred date in the "Notes" section of the "Shopping Cart" page when ordering online, or contact our customer service team directly. We will do our best to accommodate your request.
How can I change my delivery time or address?
Please contact our customer service at least two working days prior to the scheduled delivery date, and we will do our best to assist you. Once an order has been dispatched, no further changes can be accepted; otherwise, an additional administrative fee may be required to rearrange the delivery.
Are there any surcharges for staircase delivery?
If the building does not have an elevator, or the purchased goods cannot fit into the elevator and must be transported upstairs via stairs, the customer must pay a staircase fee. The first 3 steps are free; more than 3 steps are counted as 1 floor (every 15 steps constitutes 1 floor).
- Table / Chair: $120 per floor
- Sofa / Sofa Bed: $200 per floor
From the fourth floor onwards, the fee is doubled for each floor. For the eighth floor and above, please contact customer service for a separate quotation
Delivery Terms and Conditions
- Products in stock are generally delivered within 14 working days after order placement. Products requiring ordering typically take 3–6 weeks, depending on supply and transportation factors. (Note: Adjustable beds are excluded from this estimate.)
- Delivery hours are Monday to Saturday, 11:00am–7:00pm. No delivery on Sundays or public holidays.
- The recipient must be 18 years or older. Signing upon receipt confirms acceptance and that the product is in satisfactory condition. After signing, the company is not responsible for issues such as incorrect model, color, style, or cosmetic defects (e.g. scratches, stains, uneven patterns).
- Standard delivery areas include Hong Kong Island, Kowloon, and the New Territories, excluding Tung Chung, Ma Wan, Discovery Bay, and Outlying Islands. Tung Chung & Ma Wan: An additional surcharge of HK$80 applies. Discovery Bay: An additional surcharge of HK$250 applies. Outlying Islands: Delivery can only be arranged to the Central Outlying Island Ferry Piers. For further inquiries, please contact our customer service team.
- For purchases over $5,000, free delivery and installation are provided. For orders below $5,000, a $300 delivery and installation fee applies.
- If the building has no elevator or the product cannot fit in the elevator, a staircase fee applies: $120 per floor (6 steps = 1 floor). From the 4th floor onward, the fee is doubled. For 8 floors or above, please contact customer service.
- If delivery requires hoisting through a balcony or the environment does not permit delivery, service will not be provided.
- Customers must protect their furniture, flooring, walls, and decorations during delivery and installation. The company is not liable for any damage.
- If a 5.5-ton or larger truck cannot reach the building entrance and must be pushed over 50 meters, an administrative fee applies. Please inquire with the company.
- If parking fees are required at the delivery location, they must be paid by the customer. Refusal to pay will result in cancellation of delivery.
- Products must be received within 90 days of purchase. Otherwise, the company reserves the right to forfeit payment and dispose of the goods.
- Incorrect or incomplete delivery information may cause delays. Please ensure accuracy when placing your order.
- If the customer misses the scheduled delivery, a rescheduling fee and transportation fee will apply.
- If the customer reschedules without notice, and delivery is attempted as scheduled, an additional $200 per trip will be charged.
- To change delivery time or address, notify customer service at least 2 working days in advance (Tel: 2331 3720 / 2331 3996). Otherwise, a $300 administrative fee applies. No returns or exchanges will be accepted due to this.
- Scheduled delivery dates and times are estimates only. The company is not liable for delays.
- The company is not responsible for delays or failure to deliver due to uncontrollable events, including war, riots, natural disasters, fire, government trade restrictions, explosions, or other emergencies.
- For undelivered goods, the company’s liability is limited to refund of the invoice amount, excluding promotional vouchers.
- If Typhoon Signal No. 8 or above or Black Rainstorm Warning is in effect, delivery services will be suspended and rescheduled. No compensation will be provided.