What are the delivery and installation charges?
Free delivery & assembly available for order purchased over HK$5,000(Installation service available for desk and chair products only); a basic Fee of delivery & assembly HK$200 required for order purchase amount under HK$5,000.
Do large furniture products have a delivery fee?
For some large furniture products such as wall beds, sofas, dining tables, storage cabinets, etc., orders over $5,000 are eligible for free delivery and installation services. If the order amount does not reach the specified threshold, a delivery and installation fee of HKD $200 will be charged.
When will the delivery be made after placing an order?
"In stock" products delivery is usually scheduled within 14 working days after the order placed. Products ordering generally take 3-6 weeks. Delivery service available from Monday to Saturday between 11:00 AM and 7:00 PM, and no delivery service on Sundays and public holidays.
Expedited Delivery Service
If you require expedited delivery, we can assist in arranging same day van delivery service. Please note that the car delivery service does not include on-site installation. Customers will need to receive and install the items themselves. Additional charges is needed for the car delivery service, and for more details, please contact our customer service.
How long does it take to order a product?
Generally take 3-6 weeks. These include products that are out of stock, customized colors or sizes, and bulk purchases. Feel free to contact our customer service for estimated delivery times.
What is the delivery service coverage?
Free delivery and installation services cover Kowloon, New Territories, Hong Kong Island, Tung Chung, and Ma Wan. However, Discovery Bay and outlying islands are not included. An additional fee of HK$250 is required for deliveries to Discovery Bay.
Can I specify the delivery date and time?
Customers can specify the delivery date by filling in the "Remarks" section during the online checkout process or by contacting our customer service. We will do our best to accommodate your request.
Can I change the delivery time or address of my order?
Please contact customer service at least two working days before the delivery date. Once an order has been shipped out, no further changes can be made. In such cases, additional administrative fees may apply for re-arranging the delivery. If the customer is not present during the agreed delivery time, a re-delivery will incur an additional fee of HK$200.
Any additional charges for carrying items up stairs?
If there is no elevator in the building or if the purchased items cannot be transported via the elevator and need to be carried up stairs, customers are responsible for paying the stair-charge. Each set of six step of stairs is counted as one floor, and a fee of $80 is charged per floor. Starting from the fourth floor, the fee is doubled for each subsequent floor. For the eighth floor and above, please contact customer service for further arrangements.
Any additional charges if parking fee is needed?
If parking fees are required at the delivery location, the customer is responsible for paying the fees.
Under what circumstances will the delivery service be interrupted?
Delayed delivery may occur if the address or phone number provided is incorrect. Delivery services may also be delayed, suspended, or canceled due to a typhoon signal of eight or above, a black rainstorm warning, or other force majeure clauses. In such cases, re-delivery arrangements will be made.
How can I contact IFCO for delivery and after-sales support?
Feel free to call 2331 3720 / 2331 3996 or email cs@ifco.com.hk during our customer service hours: Monday to Friday, 9:00 AM to 6:00 PM.
